PK Cycles in Christchurch

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comments 5

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  Conor Harford

  :: 10 January 2018 18:00:02

  Great people. Very helpful

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  gareth lawson

  :: 09 January 2018 21:24:15

  Always a great service..

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  Conor McCaughey

  :: 18 October 2017 13:55:56

  I really don't like leaving bad reviews but feel like others should be warned. After frequenting this shop a number of times to have punctures repaired ect, needed to have a rear wheel replaced. Gentleman said he would fit a shimano wheel that 'was better than the wheels you have on it' for €140. First off, he didn't index the gears correctly, which led me to come off the bike, as the rear shifter sent the chain straight into the spokes of the new rear wheel on my first day cycling since it was fixed. Brought It back to the shop where the lady initially tried to blame the out of line shifter on me, asking 'where do you park this, do you try and squeeze it in between other bikes?'. She said the rear shifter was bent, which was why it was out of line. I informed her that i had asked her colleage when I collected the bike of there was anything else on the bike that needed fixing/maintenance, and he had said that I should think about replacing my chain in a few months, but other than that it was good to go. Not to mention that the rear shifting had always been perfect on the bike. She 'fixed' the gears and agreed to place a plastic spoke protector beside the wheel, like my last wheel had, for my peace of mind. Collect the bike the next day and the gentleman fetches my bike, and then says 'oh i see your spoke protector is broken', and shows me where the spoke protector was half split down the middle, just behind the shifter. When I said that I had asked his colleague to fit that, and that it must be new, he just replied 'well its broken' and took it off. Fast forward two weeks and I see the rear wheel isn't running true. Bring it into a bike shop beside work and he tells me that all the spokes on one side of the wheel were very loose, probably never tightened. Oh and also it wasn't a shimano wheel, it was Wilkinson, not nearly as good as the bontrager wheel on the bike originally, and shouldn't have been fitted for more than €80, at a push. Was so shocked I brought the bike to one of the trek dealers in town to replace the break pads just to ask him, and he told me the exact same thing. Also checked the chain with a chain tool and ruler and said it was so worn it had worn my sprocket. Summary: Charged 140€ for a €80 (Max) wheel, didn't index gears or true the wheel. This shop is good for puncture repairs etc, but don't dare getting anything bigger done.

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  Rhys _

  :: 07 June 2017 22:31:16

  Very disappointed with the customer service. The owner failed to honour the advertised rate on the website of €20 for a tube and tyre replacement (tried to charge me €30 and eventually charged me €28). I even showed her the ad on the website and she claimed it was for a different business (same sign, address and website, unbelievable!) After I brought her attention to this, i got the impression she just wanted me to leave. Ridiculous way to treat customers and operate a business.

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  edward dillon

  :: 04 January 2017 20:03:39

  Great bike shop good experienced staff nice selection of bikes I would use this shop