Cover in a Click (coverinaclick.ie) in Dublin

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  Clare Reynolds

  :: 27 April 2018 09:07:12

  I had given a different review initially because I had experienced some difficultly getting in touch with a member of the CoverInAClick.ie team. However, now I have received an answer to my query and an apology for the delay, I am happy to give a 5 star review. My car has been insured through this agency for 2 years now and I have never had any issue and find they are very reliable at finding the best quote for you

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  schubert more

  :: 29 March 2018 17:00:09

  They are straight to point. No time wasting. 5 stars. Booom.

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  Dom Adam

  :: 22 March 2018 08:40:02

  Worst insurance in the world downnn with it no god at all i wouldnt recomend to no one

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  Khurram Shahzad

  :: 05 March 2018 13:58:29

  Third class company. They advertised offer 349 euro for iphone 7 and charged 399 euros of my card. Upon contacting them by phone and emails still no response back. Their customer service numbers are just jokes as no one available to answer it and no way to record voicemail message. My first and last order with this click.ie and I will encourage others not to place order with this jokeful company anymore. I will report my order issue with consumer rights Ireland too given no help further from today.

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  Mahasin Ahmed

  :: 12 January 2018 15:22:46

  This company is an absolute joke! The customer service is appalling. You're told one thing on the phone to find that funds have been deducted from your account on dates that have not been discussed or approved. When I went to query this, I had been transferred to two different sections in the call center, they explained that they would look into this which did not happen. I had to call back two days later, spoke to the manager who explained that the initial call had not been recorded therefore there was nothing he could do. I understand that mistakes can happen although there are no excuses for bad customer service, no empathy and no apologies were made. From my experience with Cover in a Click, I regret to say that I will not use this service again, and I would encourage people to book directly with the insurance companies as they can match the price or in some cases lower the price , needless to say they are professional and know their product inside out......................................................My response to you: IThanks John. Some feedback to pass on to your customer service team. Actively listen to customers when they speak, stop being so casual on the phone. Paraphrasing will help with this. Saying things like, 'that's absolutely no problem/ no bother' when you've literally just gave them your name firstly makes no sense and sounds robotic and indicates that they are simply not listening. The phone system that you use internally is not efficient, for example, I had been on the phone explaining my issue today. the operator asked me to hold, after being on hold for over 5 minutes, a completely different person says ' hello' as if it were new call almost expecting me to explain the situation over again. Disable that functionality, or at least ensure that the customer is re-directed to the person they had been initially speaking to. The guy I had been speaking to I could tell was young and inexperienced as I explained that I was re-directed to this department on Wednesday, to avoid being redirected today I pressed option 4. He responded with ' Well you can hang up and call again and press 2 or wait on the phone until I transfer you' Having paused and not reacted to his foolish response, I was glad to see the penny had dropped and he quickly asked me to stay on hold while he got a manager who in my opinion was not at a level to lead a team in a professional setting whatsoever. Having provided you with this feedback, I understand the concept of customer service and appreciate that everyone has their 'off' days, please keep in mind that this is not the first, second or third time I've interacted with your customer service team, the level of service has been consistently poor. I would recommend reviewing your training plan for 2018 for compliance and quality. I look forward to hearing from you.