Europcar in Dublin

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comments 5

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  Alex Bonte

  :: 25 February 2018 11:42:49

  Had no issues at all - budget car rental in an excellent location and very helpful staff. Definitely will rent here again.

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  KayakGuide com

  :: 01 February 2018 13:16:14

  Europcar Ireland Rented Faulty Car, Failed to Give Roadside Assistance & Lied - Europcar rented us a vehicle with an inoperative safety system they should have known was faulty. - Europcar failed to provide roadside assistance they’d promised repeatedly. - Europcar failed to honor their agreement (Europcar breach of contract) - Europcar failed to reply to a letter they received from me about these failures. - Europcar refused to do the right thing after I communicated these issues face-to-face as well as in writing. - Europcar lied repeatedly to us and to third parties. September 10 2017, Europcar rented us a vehicle in Dublin Ireland with an important tire safety system in inoperative condition. Given Europcar’s expertise in the car rental business Europcar should have seen that safety system fault indicator and not rented us that vehicle. September 14, that inoperative safety system ultimately endangered our lives when we had two flat tires and the system failed to alert us of the low tire pressures while we were driving. The inoperative safety system rented to us by Europcar resulted in a loss of control of the vehicle from which I barely managed to avert an accident by immediately pulling into the roadside entrance of a business that was closed for the day. Had the tire pressure monitoring system been operative, it would have given me much more time to exit the highway into a safer location such as a service station where the vehicle could have been serviced much more readily. The second breach of contract by Europcar was failure to provide roadside assistance they’d promised repeatedly. After getting no answer on any of the Europcar telephone numbers they’d provided us, I was able to reach AA at a number Europcar had listed on their rental agreement literature. I explained to AA that we needed assistance because we had two flat tires and gave them our location. It took over an hour for an AA van to arrive. The driver then told us that he could not assist because we had two flat tires instead of one, something I’d made clear when I called them for help over an hour before! Then the AA driver just left us by the road as night fell, providing no assistance whatsoever. So this second breach of contract by Europcar resulted in our being stranded roadside at night in an unfamiliar city. With the help of a very helpful clerk at the Hotel Woodstock in Ennis where we had a reservation for that night, I was finally able to find a telephone number answered by Europcar. But even after explaining our dangerous situation, Europcar refused to provide any assistance nor a replacement vehicle until the next day, something that was obviously not feasible given the location of their car blocking a business entrance as a direct result of the inoperative tire pressure monitoring system Europcar rented us. So we had to find assistance on our own, which we did with the help of local good Samaritans. Then at our own expense, we replaced both tires and had to continue driving the vehicle for the rest of the trip very cautiously. September 15, taking precious time from our vacation, I wrote and sent Europcar a letter detailing their multiple breaches of contract and including a copy of the receipt for the tire replacement. Europcar never replied. So September 21, I discussed this face-to-face with their staff at the Dublin airport when we returned the defective car to them and requested a partial refund. And I handed them a paper copy of the letter I’d sent Europcar online. Though our actual damages were much greater than the refund amount we requested, Europcar failed to grant us even that partial refund. And to make things even worse, Europcar has lied repeatedly about the incident to us and to our credit card company falsely stating that our "claims are totally fictitious".

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  Damien Molloy

  :: 11 January 2018 20:52:57

  Overall good rental but actual pickup location different to reservation and car could have been cleaner. Friendly personnel make up for average facilities in this location.

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  Andy Kreul

  :: 25 October 2017 14:59:02

  They handled our rental great. Very easy to work with.

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  sergi Sansano

  :: 17 August 2017 15:28:06

  Don't go there under any circumstance. They reported that we hit the car when we didn't do that, and in consequence we had to pay for something we didn't. It was completely unbelievable, they are completely pirates. Don't go there. Never. Additionaly they were threatening us with the deposit we made.