O'Callaghan Alexander Hotel in Ballsbridge

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comments 5

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  Tali Weiss

  :: 19 March 2018 15:01:11

  We really had a top-notch staff. Staff was super friendly and helpful, especially to some special requests that we had. The hotel is so lovely decorated, I really love the style and class! Would 100% recommend it to friends in the future.

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  Clodagh Smyth

  :: 13 March 2018 20:17:08

  Hello Alex team, I think the Hotel change is amazing, and as someone who travels to Dublin on a monthly basis I am excited to continue to stay with you. The Room: Absolutely perfect, however it did feel unfinished. i.e. there was no room service cards, the Iron wasn't working, the TV remote was missing etc. I think the room has the potential to be perfect, but these little things can be annoying for people staying with you. Service: The hotel reception staff were very friendly, I would suggest having two staff members during busy times as there was often a long wait to get quick answers, however overall reception gets 5 stars. Room service staff however get one star, the lady on the phone was rude, when I said there was no room service menu.

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  Kevin Fagan

  :: 08 March 2018 22:39:17

  I was really disappointed. Firstly: When I arrived I asked to pay upfront. Prior to paying for the room I said we would like to get Breakfast in the morning. I was told that as I was checking in, I could not avail of the bed and Breakfast rate that I had to pay for Breakfast as stand alone payment.I had not made any payment at this point, there was no good reason for me not getting the B&B rate . I would understand if it was the morning after check in. I was told about the reduced price the at time of booking over the phone, but why it couldn't be changed at time of check in I don't understand, as it's not like I was looking for an alternative room!!. Secondly: I was checking in with a baby I asked for assistance carrying in travel cot and baby bag . despite asking, no help was forth coming. I had to make 3 journeys ( with baby in one arm) in and out to the car, which was parked 200mtrs down the street as there is no onsite parking. Thirdly: No Room service in the hotel. ( Couldn't pop down to Restaurant with Baby asleep in room). Fourthly: When my wife joined us, she popped down to restaurant to grab some food around 8.10pm ordered a Beef Stir Fry which was poorly cooked and off which she left most of on the plate. Fifthly: The next morning after paying €13.50 for breakfast each we were expecting a freshly cooked breakfast, instead it was buffet style , no great problem, but the scrambled egg was watery and looked more like soup and the sausages were not cooked. The only saving grace were the lovely waiting team there in the morning. I would have great praise for Abdul who was charming and engaging. I genuinely have never written a bad review before, I am just very disappointed as from the outside the hotel had always looked lovely from the outside.

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  Kamari Brown

  :: 28 February 2018 15:02:36

  Everything was perfect about my stay at the Alex. Room is absolutely gorgeous - I think it's been newly renovated. It was spacious, modern yet cozy and the bed was SO comfortable. It's about a 10 minute walk to city centre but still surrounded by bars and restaurants. You get the best of both worlds. I didn't have any food, so I can't speak to that (seems many folks have negatively commented about that).

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  Fra Op

  :: 29 June 2016 15:49:34

  Sehr schönes Zimmer und Frühstück .. Personal freundlich