TLScontact Visa Application Centre for UK - Dublin w Dublin 9

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komentarze 5

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  Cristiano Antunes

  :: 29 April 2018 15:58:40

  I paid for the premium service and when I went to get my passport on 04/23 I had the wrong information, you were promised that on April 27th I would be ready in time for my trip on 04/27 in the evening, I went on the 27th of and it was not ready yet, I returned at 16:13 and they did not want to answer me. In summary I lost the ticket of 210 euros, had to pay 550 euros to stay in a hotel and also missed my job interview on monday day 04/30, I hope that at least I will be reimbursed for the service paid premium.

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  Kris Nelson

  :: 05 April 2018 11:04:26

  BRACE YOURSELF. I was appalled at TLS services when applying for my Tier 2 visa. THEY DO NOT LIST ON YOUR SITE OR DURING THE PROCESS THAT TRAVEL TO THE UK FROM IRELAND IS NOT SUFFICIENT TO VALIDATE A VISA. This is most important and cost me extra time and quite a bit of money. I arrived in the UK from Dublin and was informed I would need to leave the UK/Ireland travel area immediately before my contract was to begin. I then had to book myself a return trip to France on the Eurostar immediately which cost me a lot of extra money in order to validate the visa. Had this information been listed on your site and provided verbally, I would have booked travel to arrive from outside of the UK/Ireland travel zone (IE Connecting through Schengen). Will TLS Contact Centre reimburse this unecessary travel? In addition to this, TLS website is difficult to use and does not provide adequate information. Staff were rude, curt and standoffish. The visa process is stressful, expensive and very important in the lives of your customers - the staff do not feel like they are there to make that better. If you're applying for a visa, be aware: 1) The information listed on the TLS website and the UK Home Office website is inconsistent. What was needed to submit as support documents was listed differently on both sites, and when dealing with personnel was also different. For instance, I provided proof of UK accommodation (a bank deposit for rent) as asked for by one of the websites. Staff questioned if it was necessary. 2) Staff are not able to provide advice or counsel. They questioned every document I submitted and made me second guess my choices without providing adequate direction. Why can't your staff advise us? We are paying for services. This was nerve-wracking, frustrating and at times almost mean-spirited. 3) I was notified at 3:55 by email before the office closed at 4pm on Easter Weekend that my visa was ready for pick up. Come on! Luckily, I had decided to go to the office to enquire about the status of my visa. Otherwise, I would have had great inconvenience. I feel like overall the staff working in the TLS Visa Centre are not permitted to help people the way they could, or empowered to help people applying for visas understand the process or have their concerns calmed or met. It's a shame and I found the whole process difficult, ungainly and Kafka-esque. Brace yourself!

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  Storm Els

  :: 06 March 2018 11:42:06

  Went there this morning for an 8.30am appointment. The staff were on time, efficient and friendly. The process was straightforward and relatively clear enough. So far so good. Now the wait begins..... Edit - Passport returned on 06/03/2018, well within the processing times. Can't fault the service or communication. Thanks TLS.

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  Jared Momple

  :: 30 January 2018 18:02:37

  The location is out in the middle of nowhere, it took 1.5 hours to commute there via Luas & Dublin Bus. The appointment took 1h45mins from arriving to leaving. I suggest that you don't arrive more than 30 minutes early for your appointment, because they will let people who arrived after you into the cue in front of you if they have booked the 30 minute time slot before yours. Secondly, if you're going to have your passport & Visa couriered back to you (and you'd be crazy not to, given the location), it costs 30 Euros (!!!), and you have to pay for that service online before you arrive for your appointment - the TLS website does not warn you about this or offer you this service as part of your appointment booking process (like it does on every other Visa application site I've ever used). A number of people at the appointment were caught out by this which caused quite a bit of confusion and cue jumping (again). Also, you cannot pay by card or cash at the venue for these (or any other) services. Anyway, back to my appointment: After finally being put into the automated PC ticket system and being called to the counter, I was told that 'the computer made a mistake' and that I should go sit down again, where more people who arrived after I did were let in front of me (again). I've visited many Visa offices over the years for many different countries, and this one really takes the cake.

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  Dinesh Choudhary

  :: 29 December 2017 15:51:36

  The overall experience was good but getting the visa took more than 15 Working days. And unfortunately I have to change my plans. Got email that they ll contact over next few days on when to collect passport. Comon it's more than 19 working days nd you saying me to wait for a day or two to collect my passport, though you have it with you. No phone number, Improve your communication service. People here already said about no phone to contact, can't you just put a working phone number and set timing to contact? Happy days.