Europcar Car in Dublin 2

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  Peter Target

  :: 24 April 2018 15:26:05

  Still quite shocked by how sketchy this team are. They immediately tried to upsell me to a diesel for an extra 15 Euros per day, advising me that I would be saving money due to the cheaper fuel, which is an insult to anyone who's done primary school maths. I politely refused and they then tried to sell me the comprehensive insurance, which is standard so barely irked me despite the fact I'd already chosen what I wanted, i.e. a large voluntary excess. Next the chip on my credit card didn't work. My bad - it had happened before and silly me, I didn't get it replaced. But they told me they couldn't take payment any other way - by swiping it or running the card number. Huh? Why? Anyway, they could only take a debit card which would have to have a deposit deducted, and if I showed them my return ticket to London. Fine. The woman said something about insurance which I didn't catch but it was buried in a sentence and I was stressed. I am charged €690. I check that that's the deposit, and no that's the insurance - €30 per day. I cant afford that, which I tell her, and she says but I told you. Well no, it wasn't made at all clear to me what it was or what it would cost. I refuse to proceed, which she says makes 'all this a waste of time', and then she offers me one cheaper version, then another, until I just want to get out of there and tell her so. I went to Hertz the next day; twice the money, five million times the customer service.

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  Patrik Konopásek

  :: 12 April 2018 09:35:30

  Recommended. We paid a car with the insurance they offer. The car has been prepared at time, no queue, everything was quick. After returning the car they made a charge we haven´t been informed about and we haven´t asked for (road assistence), in total 27 euro. I wrote them my complaint, they answered in 2 days and returned the money quickly. Nice behaviour, looking forward to use their service.

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  patrick irwin

  :: 14 March 2018 04:49:12

  My first experience ever with renting a car was with Europcar. I had just landed in Dublin after an overnight flight from Canada and I was exhausted. I was greeted at the service desk by Mark, who was very helpful and informative. I had a few questions as I was quite nervous with this being my first car rental. He made the whole process simple, quick and got me behind the wheel of a very tidy Seat Ibiza FR. A fantastic little machine, certainly not a vehicle I would expect from a rental company. As a car enthusiast this was a huge bonus, having a powerhouse of performance with responsive, nimble and confidence inspiring handling thanks to impeccable German engineering. A trusty steed for all varieties of drivers to have in their stable. (the review of the car might be over-exaggerated and dramatic, basically...I really liked the car). The final stage of the car rental experience was to drop it off at their dedicated parking lot after I paid my Toll Bridge fees and topped up the tank. Casey gave the car a once over and a clean bill of health then wished me luck with a cheerful smile on my travels back to Canada (even though it was 5:00am and no one should be as jolly as Casey was at that time of the morning). Overall a brilliant experience. I will recommend Europcar to friends, family and I will use them again when I travel home next. Hopefully Mark and Casey are there to help make your car rental experience transparent, easy and affordable. Thanks guys and thanks Europcar.

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  KayakGuide com

  :: 01 February 2018 13:14:12

  Europcar Ireland Rented Faulty Car, Failed to Give Roadside Assistance & Lied - Europcar rented us a vehicle with an inoperative safety system they should have known was faulty. - Europcar failed to provide roadside assistance they’d promised repeatedly. - Europcar failed to honor their agreement (Europcar breach of contract) - Europcar failed to reply to a letter they received from me about these failures. - Europcar refused to do the right thing after I communicated these issues face-to-face as well as in writing. - Europcar lied repeatedly to us and to third parties. September 10 2017, Europcar rented us a vehicle in Dublin Ireland with an important tire safety system in inoperative condition. Given Europcar’s expertise in the car rental business Europcar should have seen that safety system fault indicator and not rented us that vehicle. September 14, that inoperative safety system ultimately endangered our lives when we had two flat tires and the system failed to alert us of the low tire pressures while we were driving. The inoperative safety system rented to us by Europcar resulted in a loss of control of the vehicle from which I barely managed to avert an accident by immediately pulling into the roadside entrance of a business that was closed for the day. Had the tire pressure monitoring system been operative, it would have given me much more time to exit the highway into a safer location such as a service station where the vehicle could have been serviced much more readily. The second breach of contract by Europcar was failure to provide roadside assistance they’d promised repeatedly. After getting no answer on any of the Europcar telephone numbers they’d provided us, I was able to reach AA at a number Europcar had listed on their rental agreement literature. I explained to AA that we needed assistance because we had two flat tires and gave them our location. It took over an hour for an AA van to arrive. The driver then told us that he could not assist because we had two flat tires instead of one, something I’d made clear when I called them for help over an hour before! Then the AA driver just left us by the road as night fell, providing no assistance whatsoever. So this second breach of contract by Europcar resulted in our being stranded roadside at night in an unfamiliar city. With the help of a very helpful clerk at the Hotel Woodstock in Ennis where we had a reservation for that night, I was finally able to find a telephone number answered by Europcar. But even after explaining our dangerous situation, Europcar refused to provide any assistance nor a replacement vehicle until the next day, something that was obviously not feasible given the location of their car blocking a business entrance as a direct result of the inoperative tire pressure monitoring system Europcar rented us. So we had to find assistance on our own, which we did with the help of local good Samaritans. Then at our own expense, we replaced both tires and had to continue driving the vehicle for the rest of the trip very cautiously. September 15, taking precious time from our vacation, I wrote and sent Europcar a letter detailing their multiple breaches of contract and including a copy of the receipt for the tire replacement. Europcar never replied. So September 21, I discussed this face-to-face with their staff at the Dublin airport when we returned the defective car to them and requested a partial refund. And I handed them a paper copy of the letter I’d sent to which Europcar had never replied. Though our actual damages were much greater than the refund amount we requested, Europcar failed to grant us even that partial refund. And to make things even worse, Europcar has lied repeatedly about the incident to us and to our credit card company falsely stating that our "claims are totally fictitious".

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  SimSam

  :: 02 November 2017 10:53:42

  Everything with the car and the customer service was wonderful. The pick up and the drop off were excellent, as was the transit to and from the airport. I just have one tiny complaint. I rent cars a couple of times a year in Dublin and other car rental companies automatically pay the toll for the West Link and pass the charge onto me. However with your car rental - I had to remember to pay it. And sadly I completely forgot. Well in fact it didn't register in my brain at all. I can imagine this happens to a lot of people who rent cars in Dublin and get to their destination and it goes out of their heads altogether, if it was ever there in the first place. Other car rental companies have a big sticker on the passenger dashboard to tell me I don't need to pay it. Maybe it would be a good idea if you put a big sticker on the same place, telling me I do have to pay it and giving all the relevant information. That would be relatively simple and inexpensive to implement. It would encourage me to rent from you again and I would definitely give you the 5 stars! Thank you.